My essential core motivation comes from both an intense passion to improve the pharmacy profession and a deliberate intention to make the patients it serves safer.

I believe strongly that true patient safety in medication preparation and administration must include a well-designed process incorporating innovative and affordable technology utilized by competent staff.

I also believe wholeheartedly that technology can only truly be effective when it is utilized by a competent and engaged caregiver.

I’ve recently noticed a number of trends in the field that have created a void in pharmacy education:

  • Pharmacists are trending toward a more clinical focus
  • Continuous advancements in technology effect the need to stay current
  • Industry developments and CE requirements effect the need to stay current (USP, state license boards, individual practice competency requirements)
  • Operations and dispensing are relying more on technicians and technology
  • Pharmacy technicians are positioned for increased responsibility
  • Pharmacists are positioned for increased liability (as pharmacy technicians assume more responsibility)
  • Recent errors are directly related to pharmacy technician performance:
    • Oregon: Technician prepared wrong drug – women died in ER
    • Indiana: Omnicell stocking error – heparin overdoses 6 babies, 3 NICU babies died
    • Ohio: Technician error in compounding IV solution for Chemo –2 yr. old Emily Jerry died
    • California – Quaid twins given wrong heparin concentration due to restocking error
  • Pharmacy technician certification is currently not a requirement in the most states but there is a movement towards standardization
  • In most markets, there is currently no accessible or organized pool of certified experienced pharmacy technicians

Pharmacy techs have become an integral part of nearly every segment of every pharmacy in the country. And their responsibilities are growing.

Training and certification can ensure that pharmacy technicians have the core competencies required to safely perform the full scope of practice as well as the right attitude for success.

Most importantly, trained, competent, and reliable techs can drastically reduce any facility’s overall medication error rate.

So what’s the real ROI for tech training?

    • Trained techs are less likely to make errors, costing time and money
    • Trained techs are more likely to be team players critical for departmental success
    • Untrained techs can slow productivity causing delays in treatment or care
    • Untrained techs can lack professional skills or conduct
    • The process of hiring techs can be long, interim staff positions must be covered by others until filled adding stress to existing staff
    • Staff vacancies cost more in overtime paid and are hard to cover especially second and third shifts or holidays
    • It’s extremely hard to find qualified candidates:
      • Difficult to get “true” employment history
      • Hard to identify bad attitudes, laziness, troublemakers, or those with dependency issues before hire
      • A bad hire can cost a great deal of time and money to correct
    • An unprofessional hire can reflect poorly costing the whole department:
      • Techs often work independently and act as the pharmacy representative to other departments in the hospital
    • Techs have no time to waste on anything not vital in the context of doing their job, including education
    • Classroom training is expensive:
      • Pay for training
      • Backfill the staff vacancy on the floor
    • Classroom learning is less effective than Practice Models targeted, relevant, and directly helpful to the job at hand
    • Classroom training is often too broad in focus or happens ahead of time/out of context
      • Reinforcing training with on-the-job application and clinical context improves retention, makes them feel effective and capable of doing their jobs well
    • Ensuring training is focused and relevant shortens the training path and amount of hours spent — A shorter training path means fewer hours away from the job
    • Flexible online training that can be accessed any time, in any place, reduces time away from the job even further
    • Online training provides evidence-based outcomes to measure staff competency and real skill sets more effectively than “seat time”
    • Relevant Integrated Competency training provided on the spot is the most effective way to train your staff

    RxTOOLKIT eLEARNING™ was developed in direct response to these observations. Our mission is to provide specialized online training with both clinical and operational focus to increase safety, expand competency, boost confidence, and ensure success for all clinicians.

    RxTOOLKIT eLEARNING™ makes education a part of everyday pharmacy practice with our Integrated Competency Program that includes tests and/or educational resources right on the spot inside of any RxTOOLKIT® application.

    RxTOOLKIT eLEARNING™ also provides a Year-Round Competency Tracking Program. This program provides the resources you need to train your staff, and then enables you to track and manage their competency requirements throughout the year.

    RxTOOLKIT eLEARNING™ has also recently partnered with TRC Healthcare (Authors of Pharmacist’s Letter and Pharmacy Technician’s Letter in advancement of Pharmacy Technicians University (PTU). This online competency-based curriculum provides all of the tools and information needed to prepare techs for the job and the national certification exam.

    RxTOOLKIT eLEARNING’s ultimate goal is to eradicate preventable medical errors and improve safety by elevating the educational standards of the institutional pharmacy community.

    For more information about RxTOOLKIT eLEARNING™ please contact elearning@rxtoolkit.com or visit RxTOOLKITeLEARNING.com.

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2 Responses to Why Tech Training Matters and What’s the Real ROI?

  1. Todd Thorp says:

    I am so glad to hear that someone is acting on this need instead of simply acknowledging there is one, talking about it but not doing anything to effect a change.
    I am appreciative of the effort it must have taken to put something like this together. I am certain if the industry participates some of the examples stated earlier in this post can be avoided in the future.

  2. Why does tech training matter? Above all else, trained, competent, and reliable techs can drastically reduce any facility’s overall medication error rate. There are countless lives at stake!

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